Getting started
Billing and account
- Get an invoice or receiptFind the correct payer and billing scope before opening a financial record.
- Change or cancel a planUnderstand which subscription changes, when it changes, and what happens to your work.
- Resolve a payment or entitlement problemA saved payment method, a paid invoice and restored access are different states.
- Ask about a refundStart with the transaction and the organization that billed you.
- Change a sign-in email safelyKeep sign-in identity, billing email and decryption recovery separate.
- Delete an account or leave a workspaceReview ownership, billing and local work before a destructive change.
Sync and offline work
- Where are my changes?Follow a change from this device to the service and another authorized device.
- Work offline and reconnectKeep writing locally while understanding what teammates can see.
- Share useful diagnostics without sharing your notesReview the exact fields before choosing to send technical context.
Sharing and access
- Understand free invitees and paid membersSharing a selected note is different from joining a managed workspace.
- Why can’t someone edit?Separate invitation, identity, role and decryption problems.
- Personal space, workspaces and separate accountsKnow which identity you are using and which resource you are changing.
Recovery
Attachments
Installation and updates
Tools and agents
- Write your first local noteGet from a fresh page to something worth keeping, without creating an account.
- Get an invoice or receiptFind the correct payer and billing scope before opening a financial record.
- Change or cancel a planUnderstand which subscription changes, when it changes, and what happens to your work.
- Resolve a payment or entitlement problemA saved payment method, a paid invoice and restored access are different states.
- Ask about a refundStart with the transaction and the organization that billed you.
- Change a sign-in email safelyKeep sign-in identity, billing email and decryption recovery separate.
- Where are my changes?Follow a change from this device to the service and another authorized device.
- Work offline and reconnectKeep writing locally while understanding what teammates can see.
- Understand free invitees and paid membersSharing a selected note is different from joining a managed workspace.
- Why can’t someone edit?Separate invitation, identity, role and decryption problems.
- Find or recover a missing noteLook for the right copy before restoring or replacing anything.
- Account access and encrypted-data recoveryA password reset and the ability to decrypt are different things.
- Protect a local copy before making a changeA safe backup is one you can find and verify.
- Find a missing or unavailable attachmentA local link, an uploaded resource and an offline copy have different behavior.
- Install or update the right Notes appUse the distribution route that matches the installed app.
- Personal space, workspaces and separate accountsKnow which identity you are using and which resource you are changing.
- Delete an account or leave a workspaceReview ownership, billing and local work before a destructive change.
- Share useful diagnostics without sharing your notesReview the exact fields before choosing to send technical context.
- Use shared notes as context for a chosen agentChoose the material, task, provider and write permissions deliberately.
Where is my edit?
Follow a change from your device to a teammate’s.
Most “missing change” questions come down to which of these states an edit is in.
Saved on this device
This device has kept your edit. Nobody else has it yet.
If you are offline, keep writing. Your edit waits here safely.
Waiting to upload
An upload is queued. The local copy is still the only copy.
Check your connection, sign-in and storage. Keep the device that holds the edit.
Synced
The service has accepted the encrypted change.
A teammate who is offline will get it the next time their device connects.
Waiting for another device
The change is ready for a collaborator, whose device has not connected yet.
Their device needs to come online and finish setting up access to this note.
Locked on this device
The note arrived, but this device does not have the key to open it.
Finish pairing this device or use your recovery setup in the app.
A person can help, too.
No subscription, account or search required.