Get an invoice or receipt
Find the correct payer and billing scope before opening a financial record.
Choose the account that made the purchase
Your personal subscription and the subscriptions for business workspaces are separate billing scopes. Open Billing in Manage account, then choose Personal or the named workspace. Workspace membership alone does not grant access to invoices.
Find the document you need
Use the date and status filters to find the invoice, receipt or credit. Check the currency, covered period and payer before you download it. A receipt records payment; an invoice can still be outstanding.
Use the actual purchase channel
The biller on the purchase record determines where billing actions happen. Do not assume an Apple or Android device means the subscription was bought from a store. A direct payment made with Apple Pay is also different from an App Store subscription.
Correct details safely
Update billing contact details for future documents in the relevant billing scope. An issued invoice may need a separate correction process. Changing the billing email does not change the sign-in address or encryption recovery. If a document is missing, include its period and billing scope in a support request, without sending payment-card details.